SugarChimp

by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on SuiteCRM data so you can market to the right people at the right time. Compatible with all versions of SuiteCRM.

Free 30 day trial
Try it Now

#4131 - License key is invalid

Closed Bug? created by Televic Digital Verified Purchase 2 years ago

We are using SugarChimp already a couple of years, but it didn't seem to be working anymore this morning. Reason: license key cannot be validated (anymore)? See picture below.

license key sugarchimp.png

This can be due to a recent upgrade we executed on our SuiteCRM. I have already uninstalled the plugin and installed again, but the license issue keeps on popping up. Can somebody help me to get this fixed?

  1. hostmaster member avatar

    hostmaster

    2 years ago

    We have started to receive the same error today, no changes made

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for reporting this. I'm able to replicate the error on my end and am checking in with our team. I'll follow up again shortly.

    Best, Heidi

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks again for reporting this. Our team has resolved this issue so that your license key can successfully be validated. Can you quickly re-validate your license using the steps below?

    1. From within your CRM, navigate to the Admin page
    2. Click on Setup under the SugarChimp section
    3. Click on the License Key step, confirm your license is correct, and click Validate

    Please let me know if you have any trouble with this process.

    Best, Heidi

  4. Dominiek member avatar

    Televic Digital Verified Purchase

    2 years ago

    Thank you Heidi, issue has indeed been fixed!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • Supported Versions
  • 7.0.0 to 8.6.1
Read Our Review

Other add-ons of interest

Glances - Integrate SuiteCRM with all your apps

The simplest way to work™. Glances integrates SuiteCRM with all your favorite workplace apps, acting as your go-to hub for real-time customer insights and personal tasks.

Featured

Target List Wizard

A better way to manage and maintain your Target Lists. Target List Wizard allows you to keep lists up to date automatically using reports or workflows or manually from each of your records using the Target List subpanel. Also includes the ability to mass remove and also search for records that belon...

Rating

SuiteCRM Privacy Module by KINAMU

The new GDPR, which enters into force on May 25, 2018, gives data subjects extensive possibilities to exercise control over their personal data. This results in a variety of obligations for data controllers. In order to be able to pursue this in a compliant and controlled manner KINAMU has developed...

Featured
Integrations Marketing Productivity Sales mailchimp email marketing marketing Marketing Automation email automation