Freshdesk Integration with SuiteCRM

This add-on will Sync all Tickets, Contacts, Accounts, and Reply. A Freshdesk ticket will be Case, Freshdesk contact will be Contact, Freshdesk customer will be Account & Freshdesk replies will be Note in CRM.

This addon supports Freshdesk v2.0 API

The Benefits / Key Features

• Enable you to effectively control your Freshdesk data across SuiteCRM.
• The tickets are generated in Freshdesk, will create a Case in CRM.
• Sync Ticket Fields like status,state,priority,description,attachment,replies.
• Whenever case created in CRM, It will also create account & contact.
• Sync Contact Fields like name,address,email,title,mobile,description,twitter etc.
• All the replies will be generated as Note record in CRM.
• A complete relationship between Account-Contact-Case-Note.
• Can sync custom fields also.

Case details in CRM

• Below is the screenshot of a case record created in SuiteCRM.
• A ticket generated to your Freshdesk portal. Now a case, account, contact also gets create in SuiteCRM and will relate to Contact and Account. It will sync ticket fields like status,state,priority,description,attachment,replies.
• We can see Freshdesk ID and Contact in Freshdesk Info panel.

Contact details in CRM

• Below is the screenshot of a contact record created in SuiteCRM.
• It will sync contact fields like name,address,email,title,mobile,description,twitter_id,facebook_id etc.

Account details in CRM

• Below is the screenshot of an account record created in SuiteCRM.
• It will sync account fields like name, website, description etc.

Check Replies in Case record

• Below is the screenshot of Freshdesk replies created as a note in CRM
• We can see the History of the particular case record. all the replies are given or received save as a note record in CRM.

Contact us

Email - [email protected] Skype - dreamertechs