White Label Login Page

( From the Labs)

by Smackcoders

Personalize your SuiteCRM Login Page in your own way that suits your business.

#4509 - Not Authorized

Open Bug? created by 2 years ago

I just installed White Label Login Page and all went well. Once I went back to try and launch it, I get the error: "You are not authorized to view this page. Please contact your System Administrator" I have no issues accessing any other part on SuiteCRM Thanks!

  1. Smackcoders member avatar

    Smackcoders Provider

    2 years ago

    Hello

    A CRM admin user can only access the Whiltelabel configuration page, and a non-admin user cannot change login layouts , Please note that it is a behavior and not an issue

    • smudley member avatar

      2 years ago

      Then I must have issues with my install of SuiteCRM then because I am the CRM admin. I need to install another module like yours to see if I get the same error. Thanks

  2. TheGuy member avatar

    2 years ago

    i also have this issue. there is only one account and its the admin.

  3. Smackcoders member avatar

    Smackcoders Provider

    2 years ago

    Hello,

    Thank you for contacting us.

    Verify that the user is the System Administrator User. Follow the steps below to confirm whether a user is a System Administrator User or a regular user.

    1. Open the Administration panel by selecting Admin from the dropdown at the top right-hand of the SuiteCRM screen.
    2. Select User Management to view user accounts and click on the particular user who has an authorization issue
    3. Make sure the User Type field is set to System Administrator.

    If you still have the issue, please share a screenshot of the User detail view.

  4. Nyasham60 member avatar

    8 months ago

    System Administrator users still unauthorised to use the White Label Login option

    • Smackcoders member avatar

      Smackcoders Provider

      8 months ago

      Hey,

      Could you please confirm that you have followed the below instruction?

      • Open the Administration panel by selecting Admin from the dropdown at the top right-hand of the SuiteCRM screen.
      • Select User Management to view user accounts and click on the particular user who has an authorization issue
      • Make sure the User Type field is set to System Administrator.

      If everything is done and still have issue, could you please connect with our support team at [email protected] ? Our team can help you you on this and resolve the issue if they find any.

  5. ftoader member avatar

    about a month ago

    Hello, I have the same problem. I am using Version 8.7.1. Able to install just fine, repair goes fine, able to see the initial theme selection/theme creation screen with one of the four themes activated (no changes). Log out of the system but the selected template does not show. Log in and go to Admin/White Label Login White Label Login Configuration - the error shows up.

    • ftoader member avatar

      about a month ago

      Also, I am logged in as the system administrator (the only user in the system).

    • Smackcoders member avatar

      Smackcoders Provider

      3 weeks ago

      Hi, Can you share the error log details or any screenshot of that?

    • ftoader member avatar

      3 weeks ago

      I have uploaded a screen snapshot of the error. There is nothing in the log.

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