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#5204 - can't verify lizence - suitecrm 7.14.2 and securitysuite 3.2 (enterprise)
Hello,
Some Backgrounds:
At the moment I wanted to rebuild our Suitecrm on a fresh and up-to-date System.
Therefore I used Debian 12, php 8.2, MariaDB 10.11 and everything else as recomanded.
I installed Suitecrm 7.14.2.
I donwloaded the last Pluginversion it is named: SuiteCRM_7.14.2_SecuritySuite_v3.2.zip
It is the enterprise Version, if that makes any difference.
Problem: My problem is that I can't verify the license. Beside that the page has a problem with the encoding (german language and special chars as äöü). It always throws this error:
"Error: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://store.suitecrm.com/api/v2/key/validate and make sure that SSL certs are up to date on the server."
Firewall is open. Certificates are fine. PHP Curl is installed, config is writable... I searched google for a while and am helpless... Maybe the clue lies in the suitecrm-error.log. While I try to verify the license it thows this warning:
HP Warning: include(): Failed opening 'metadata/securitygroups_usersMetaData.php' for inclusion (include_path='/var/www/html/SuiteCRM/include/..:.:/usr/share/php') in /var/www/html/SuiteCRM/modules/TableDictionary.php on line 131(bearbeitet)
But I have no idea why the files should miss... i deinstalled and resinatlled it ... same problem. Any Ideas?
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Larry Rudd
9 months ago
The warning error can be ignored for this.
Does the license still work on the existing production site (it appears so)? If so, something is environment-wise is preventing the connection from being made or from the post-validation process to complete.
Config file won't matter anymore as license-related stuff is now stored in the SuiteCRM config table.
Can you try pinging store.suitecrm.com from the new server?
9 months ago
Thank you, for your response. I was so focused on the warning that I did not check the basics. After all it was the, that did not work.
I will ignore the warning. Thanks.
9 months ago
We've all done the same thing before...many times!
Glad you got it figured out.
9 months ago
A further Question. is there a way to stop the include warning? I seem to get them one or twice every second... and my logs are running full. It is difficult to find and handle real problems if this warning is everywhere... ^^
9 months ago
Copy custom/metadata/securitygroups_usersMetaData.php to metadata/ and it'll go away. Not sure why it wants it there. I believe it's a stock SuiteCRM thing.
9 months ago
I guess same with all other files that throw this message?
For me it is not only securitygroups_usersMetaData.php. I also have the problem with - securitygroups_recordsMetaData.php - securitygroups_defaultMetaData.php - acl_rolesMetaData.php
but after i copied all of them the messages seemed to be gone. I hope that everything still works . ^^ thanks again for the help
9 months ago
That's correct. Should be just fine.