Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.
#4757 - Unable to install the package on SuiteCRM 7.3.x
Hi,
We have purchased and downloaded the package but after the installation. The module (Sapiens bi) is not accessible and showing the blank white page. We have observed that it is not the supported package for our current SuiteCRM environment (7.3.1). Please provide us the supported package on urgent basis or let us know how can we download the package for the specific version of SuiteCRM.
Thank you.
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a year ago
@sapiens.bi
Please share if there is any update on this issue or let us know when we can expect the supported version for our SuiteCRM 7.3.1. We will appreciate it if you give it priority.
Thank you.
a year ago
Hello,
Apologies for the delay, we have just uploaded latest version 3.0.193 - it is now available via your profile or you can access it via this link: https://store.suitecrm.com/download/36681
In order to update please ensure max allowed file upload size at least 100 MB to your PHP settings, file permissions to be set to writable. Please upload that zip file via SuiteCRM Module loader.
Best Regards, Sapiens.BI support team
a year ago
Hi,
We have verified that the updated package which you mentioned above is the is also looks the same as the previous one (the file structure is similar to the SugarCRM V8 and not like the SuitCRM). Again facing the same issue (white blank page with internal server error 500 in the console). The files also have syntax errors or are encrypted with the letter "ZZZZZ".
Kindly provide us with a valid package that supports our SuiteCRM 7.3.1 by today otherwise we are going to cancel our subscription. if it is not available then also share it with us so that we do not waste our further time on this.
Thank you.
a year ago
Hello,
Thank you for your reply. Module file supports SuiteCRM latest stable release of 7.x branch (7.13 at the moment). We have other SuiteCRM clients that could install it and it worked for them. If there is any errors, please send us error logs so we can know what's happened and please check for correct PHP settings:
1) post_max_size should be set to 100M 2) upload_max_filesize should be set to 100M 3) memory_limit should be set to 2G 4) try to increase max_execution_timeout if there is any issues (sometimes this can happen)
Moreover, please, let us know which PHP version you are using. It seems that SuiteCRM 7.3.1 which you mentioned is released Aug 25, 2015 and, probably, is running on older PHP version. To reproduce your case and find the correct solution we should know your system software versions.
Best Regards, Sapiens.BI team