by sapiens.bi

Dynamic Reports and Interactive Charts. A powerful tool for SuiteCRM report creation and data analytics. Includes a variety of chart types, detailed, summary and pivot tables. This Reporting Tool is very user-friendly, no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports that are ready to be used on day one.

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#4391 - Error

Closed Bug? created by 2 years ago

I have purchased Sapiens.BI Basic after installing, i am getting below mentioned error. Error: File [modules/AnalyticReporting/metadata/editviewdefs.php] is missing. Unable to create because no corresponding HTML file was found.

  1. sapiens-bi member avatar

    sapiens.bi Provider

    2 years ago

    I am so very sorry for such a delay in responding - I was on a travel and while forwarding this to my team member didn't realise - he was on Vacation.

    Thank you for the description of the case with the error message. It would be helpful if you could describe which version of the CRM instance you have and in which step (in installation process, on clicking on Sapiens.BI/Analytic Reporting menu item, when opening report or in other step) this message appears? You can send the URL where this message appears and/or give us temporary access, so we can investigate this issue.

  2. sapiens-bi member avatar

    sapiens.bi Provider

    2 years ago

    We fixed the issue with directory permissions (directory permissions were restricted on server to access files) why the UI could not be loaded successfully. In order to see the solution, please reactivate the trial (it seems to be not active).

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