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#4878 - Sync not working to update Mautic when data changed in Suite
Hi,
We have had the plugin running for a while now and updating seems to have stopped. If I import leads into Suite, they are synced across to be created in Mautic and the Mautic link shows in Suite, etc.However, if I update the lead in Suite, the changes do not get synced across. The field mappings are correct, the token is generated, leads, contacts and targets are enabled in connector settings.
The only field that appears to update correctly is 'Do Not Email'.
It's essential we can rely on data being updated when changes are made in Suite or Mautic so your help to resolve urgently would be appreciated.
Many thanks
Endymion
a year ago
Hello Dave!
Please remind me what versions of Mautic, SuiteCRM, and PHP you have?
MJ
a year ago
Hi MJ,
Mautic: v4.4.5 PHP: 7.4.33 Suite: 7.12.7
a year ago
Please, send us new entries (which should appear when you save changed lead record ) in one or more of these log files: • Mautic logs: [mautic_instance_directory]/var/logs/mautic_prod-YYYY-MM-DD.php (YYYY-MM-DD - current date)
• SuiteCRM logs: [suitecrm_instance_directory]/suitecrm.log
• PHP logs (e.g. Ubuntu + Apache): o /var/log/apache2/php7.4-fpm.log o /var/log/apache2/php7.7-fpm.log.1 o /var/log/apache2/errors.log o /var/log/apache2/errors.log.1 o path that looks similar to above
a year ago
By re-authorising the plugin on Mautic and re-generating the access token the sync is now working.