Two-Factor Authentication

by Helfertech

Secure your SuiteCRM password and account data by implementing two-factor authentication with Google Authenticator.

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#5517 - The new key we have generated and two factor key is not working please resolve immideiatly

Closed Bug? created by Suite CRM Portal Verified Purchase one month ago

The new key we have generated and two factor key is not working please resolve immideiatly

  1. saeed member avatar

    Helfertech Provider

    one month ago

    Hi,

    We have replied to your query in the email. Please review and reply accordingly.

    Regards, Helfertech

    • suitecrmportal member avatar

      Suite CRM Portal Verified Purchase

      4 days ago

      Version 7.13.2 Sugar Version 6.5.25 (Build344) Key Not working

  2. saeed member avatar

    Helfertech Provider

    4 days ago

    Hi,

    We are checking it. We will let you know shortly about this.

    Regards, Helfertech

  3. saeed member avatar

    Helfertech Provider

    3 days ago

    Hi,

    We have retested the key on our end using the same versions of SuiteCRM and SugarCRM, and it is working perfectly. To assist you further and resolve the issue, could you please provide us with access to your server on email? This will allow us to investigate the problem directly in your environment and offer an appropriate solution.

    For your reference, I’ve attached a screenshot of our successful test in email. Please feel free to reach out if you need any additional clarification.

    Looking forward to your response on email.

    Regards, Helfertech

  4. shikha member avatar

    yesterday

    Hi Samia / Saeed,

    Please let us know the time to connect as the key is expiring today. We need immediate support.

    Share the contact number to connect and check the issue.

  5. saeed member avatar

    Helfertech Provider

    yesterday

    Hi,

    We have shared the Skype and contact details in our email. Kindly refer to the details and respond at your earliest convenience.

    We’ll do our best to resolve this issue today and will provide full support throughout the process.

    Looking forward to your reply.

    Best regards, Helfertech

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