Two-Factor Authentication

by Helfertech

Secure your SuiteCRM password and account data by implementing two-factor authentication with Google Authenticator.

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#5302 - QRCode is not showing up

Closed Bug? created by carlosbasto Verified Purchase 7 months ago

Hello

When i try to login using two factor authenticatio the QRCode is not showing up. It is very urgent since all my users are using this feature. I have uploaded an image that is showing the problem.

  1. saeed member avatar

    Helfertech Provider

    7 months ago

    Hi,

    To assist you better, please provide us with the image of the error you encountered. This will help us in diagnosing the issue accurately and providing you with the appropriate assistance.

    Additionally, kindly share the version of SuiteCRM and the plugin you are currently using. This information will enable us to understand your setup better.

    Thanks.

  2. carlosbasto member avatar

    carlosbasto Verified Purchase

    7 months ago

    I have already upladed the image on this case but i cannot see it. I am going to send it by email.

  3. saeed member avatar

    Helfertech Provider

    7 months ago

    Hi,

    please send the image on this email: [email protected]

    Thanks.

  4. carlosbasto member avatar

    carlosbasto Verified Purchase

    one week ago

    Hi news about this issue ?

  5. saeed member avatar

    Helfertech Provider

    one week ago

    Hi Carlos,

    We’d like to inform you that we have already responded to this issue via email. To address it effectively, we’ve updated the package to version V5.7.

    You can download the updated package from our store at your convenience. We recommend uninstalling the previous version before proceeding with the installation of the new one.

    Once installed, please ensure that the package is configured correctly to facilitate a seamless authentication process.

    Thank you for your understanding and patience. If you have any further questions or need assistance, feel free to reach out.

    Regards, Helfertech

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  • 7.0.0 to 8.6.1
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