Enhanced PDF Template add-on allows user to generate a PDF for any SuiteCRM module.
#1856 - HTTP 500 Error on PDF Download
Hi when we try to download a PDF for a specific custom module a HTTP 500 error is thrown. We are able to export from other modules including custom modules, but this one new module has something the that causes the issue. The CRM logs show the following...
[6e16e13f-ba3c-f2b7-c4fa-4c04bbcd8141][ERROR] fromString: Conversion of 27/03/2019 12:36 from string failed: DateTime::__construct(): Failed to parse time string (27/03/2019 12:36) at position 0 (2): Unexpected character
The only date fields present are the standard created and modified date fields.
Any ideas or suggestion would be greatly received, thank you for your support.
5 years ago
We found the issues occurs when we have relationship set between our custom module and Cases, if we remove this relationship the pdf is exports. After looking further at the logs the date time conversion doesn't seem to relate to this issue but there is so much in the debug log it difficult to pinpoint.
Please let us know if you have suggestions, thank you
5 years ago
As an alternative is there a way could could prevent the plugin looking at relational data (entirely or just this module)?
Thanks
5 years ago
Ok we found the function and commented out for the time being, so it ignores relational beans until we have a better solution. Our next problem is that the pdf does not parse html fields as they are displayed, it just outputs the raw html code. Please could you advise if this is possible to correct? Thank you
3 years ago
I am having a similar bug when creating a PDF from more that 400 registers on a module, after some minutes I go to error 500.
3 years ago
I made a copy of my entire site and move it to a dedicated server for testing purpose and still the same, it ends on error 500 after some minutes on large registers, I use this add ok to generate reports for my customers about their cases.