by Urdhva Tech

A complete SuiteCRM and Docusign integration which allows us to quickly pull data from SuiteCRM modules like Account, Contact, Lead, Prospect, User, Quote and Contract and then send them out for signature directly from SuiteCRM. The signed document's fields are then returned to SuiteCRM and attached to the corresponding SuiteCRM records. The signed documents are returned to SuiteCRM and attached to the document envelope.

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#3388 - error Message

Closed Bug? created by rockyp 3 years ago

Started getting this error message this morning.

[400] Error connecting to the API (https://demo.docusign.net/restapi/v2/accounts/12493550/envelopes) HTTPS required for Connect listener communication. (HTTPS_REQUIRED_FOR_CONNECT_LISTENER)

  1. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    3 years ago

    Hello,

    The error message says you should use HTTPS for your CRM. When an envelope is sent from signature, DocuSign callback the CRM URL for any updates on the document sent/delivered/signed etc. As DocuSign requires the CRM URL to be HTTPS, and if it isn't it gives this error message.

    Thanks and Regards, Team Urdhva Tech.

    • rockyp member avatar

      rockyp

      3 years ago

      my CRM url is all HTTPS that is the weird thing. This worked 2 days ago and we haven't made any changes and now it is shooting that out.

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      3 years ago

      Hello,

      Can you verify site_url in your config.php? Also I have sent you an email.

      Thanks & Regards, Team Urdhva Tech.

  2. rockyp member avatar

    rockyp

    3 years ago

    Hey Team,

    I have not received an email from anyone. what is the best email to reach you?

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      3 years ago

      Hello, Our primary email address is [email protected], also checkout spam folder too.

      Thanks & Regards, Team Urdhva Tech

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      3 years ago

      I hope the issue would have been resolved by now. We have also released a newer version of the addon. You can uninstall the existing one and install the new version. Please let me know if you have any questions.

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