Customer Portal

Customer Portal for SuiteCRM helps your company create and maintain a standalone portal for your customers, enabling them to log in and use your services, complete required tasks, keep track of support cases and many other functions.

Cancel at any time!

Free Trial

#5534 - portal cannot connect to crm

In Progress Bug? created by crmspace GmbH Verified Purchase one week ago

Hi, we are testing currently and have different ongoing issues with the basic setup of the addon. what we completed:

portal is installed in suite, license key is accepted. did the basic configuration in suite and generated a portal-zip file.
portal-web-package is copied to another webservice
mail for new portal user is being generated and sent. contact is able to use the portal (login works)

now the problems: - As said, I've used another webserver to host the portal. im drowning in CORS errors - Workaround: I've installed a chrome extension to ignore CORS errors. my assumption is that problem wouldnt exist if we use the same webserver for the crm and the portal. still, in a production env., I'd like to use separate machines. If you have any insights what needs to be reconfigured, pls let us know.

Secondly, if use the extension to get rid of the cors issues, the portal fails to load data from the crm. the console prints multiple request errors. this is just one example:

ContainerHead.js:51 
 GET https://my.actual.crm.url/ba_api/Accounts/filters 500 (Internal Server Error)
(anonymous) @   ContainerHead.js:51
357 @   index.js:7
l   @   Accounts:1
t   @   Accounts:1
r   @   Accounts:1
(anonymous) @   main.9f5af70a.chunk.js:1

thanks for having a look!

Blackant Solutions Provider
one week ago

Hi, You can install the portal on different server. Lots of clients are using like that and they don't face any issue. Regarding the SuiteCRM, can you please share the PHP and SuiteCRM version?

reply
- crmspace GmbH Verified Purchase
  one week ago
  
  Hi, I can try to utilize another server, just need do some preps first. but to answer your questions: - Suite 7.14.5 - PHP 8.2.24
  
  reply
- Blackant Solutions Provider
  one week ago
  
  Thanks! I will check using that PHP version.
  
  reply
- crmspace GmbH Verified Purchase
  one week ago
  an update: we've created another virtual host on the very same webserver, crm and portal both use subdomain with an individual prefix (e.g. portal.xyz.com and crm.xyz.com). the CORS issue is still the same, and both virtualhosts use ssl. but, secondly, if i turn on my chrome extension to overcome the cors-issues, the 500 internal server error remains when trying to load a page. we have created a dedicated php-error-log file for the crm virtualhost, and i cannot see any explanation besides the usual suite-warnings. in summary: exchanging the webserver wasnt helpful.
  
  and, last but not least, i also noticed that the portal designer page in suitecrm itself is also not fully working. i created page schemas for accounts, but if some other modules are selected, another error becomes visible:
  
  sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:2 POST https://crm.ourdomain.tld/index.php?module=ant_CustomerPortal&action=getLayoutEditor 500 (Internal Server Error) send @ sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:2 ajax @ sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:2 (anonymous) @ sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:6 e. @ sugar_grp1_jquery.js…GqXToTTo2eBa3haDA:6 prepareLayoutDesigner @ index.php?module=ant…ction=settings:1720 onchange @ index.php?module=ant…ction=settings:1184 handleMouseUp_ @ unknown
  reply
Blackant Solutions Provider
one week ago

Hi, It is due to the PHP version. We made some changes to a file and shared the instructions to your email. Please check your email

reply

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.

Saving Comment...

Customer Portal

#5534 - portal cannot connect to crm

"Great support - available and flexible - great programmer"

Other add-ons of interest

Glances - Integrate SuiteCRM with all your apps