All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support.
#3631 - My CRM cannot connect to FreePBX
Hi there,
I think i have correctly installed CRM modules : Module install + Connector params + User edit extra fields. The FreePBX module also seems to work as incoming and outgoing calls are logged into the « cel_prostiezvonki_21-May-2021_17-04-19.log »-like file.
BUT nothing happen in the CRM : Neither on-Call popup, nor call history, nor click-to-call
Can you help ?
Best regards
Ando R.
Example of log below :
21.05.2021 17:05:43.586 INFO Generating new call ID: return 425097099476994
21.05.2021 17:05:43.729 INFO sending onTransferedIncomingCall event from 01XXXXXXXX to 2002, currentID=425097099476994
21.05.2021 17:05:43.729 INFO OnTransferedIncomingCall event: callID = 425097099476994, source = 01XXXXXXXX, destination = 2002, line = s
21.05.2021 17:05:43.729 INFO PBX event was pushed to 0 clients
21.05.2021 17:05:47.793 ERROR Start audio record failed, _canRecord = false or info == null
21.05.2021 17:05:47.793 INFO Answer detected callerID = 01XXXXXXXX
21.05.2021 17:05:47.793 INFO onTransferredAnswer event: callID = 425097099476994, source = 01XXXXXXXX, destination = 2002, line = s
21.05.2021 17:05:47.793 INFO PBX event was pushed to 0 clients
21.05.2021 17:05:51.964 INFO processHangup: sending finish call event from 01XXXXXXXX to 2002, duration = 4
21.05.2021 17:05:51.964 INFO OnCallFinished event: callID = 425097099476994, source = 01XXXXXXXX, destination = 2002, start = 1621616743, end = 1621616751, duration = 4, direction = 0, record = , line = s
21.05.2021 17:05:51.964 INFO PBX event was pushed to 0 clients
21.05.2021 17:05:51.964 ERROR Stop audio record failed, _canRecord = false or info == null
21.05.2021 17:05:51.965 WARNING processLinkedIDEnd: call info not found by LinkdID
21.05.2021 17:06:00.081 INFO No valid license for statmodule type
21.05.2021 17:06:00.082 INFO Authorization error: server license expired!
21.05.2021 17:07:40.083 INFO No valid license for statmodule type
21.05.2021 17:07:40.083 INFO Authorization error: server license expired!
eky
3 years ago
Hello, according to the log, no user is connected to the module on the PBX side. That is why you do not see events in CRM. Please send: 1) Settings for connecting to the module All-In-One-CTI from the CRM Admi panel 2) Screenshot of the profile of the current user with the configured internal number (2002, according to the log) 3) Screenshot of the browser console from main page od CRM of the user who has the 2002 number configured. 4) If you can, please execute the command in the browser console and send the output: pz.isConnected ();
If these things do not help, then I can connect to you remotely and check all the settings.
3 years ago
You can send all screenshots on email: [email protected] OR in skype: live:ebb3de03d480a977
3 years ago
Hi,
Thanks for your answer. I sent all screenshots by email.
Looking forward
Ando R.