Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#4833 - Outlook Plugin not able to archive when sending a new email or replying to an email
Hello,
We were able to get our outlook plugin to work accordingly now, but before we were able to archive emails when either creating a new one or replying to one. In Desktop version of outlook it only gives us the option to archive our emails if they're in the inbox or sent box. How can we resolve the issue to allow us to archive our E-mails when creating a new E-mail or when replying to one?
Appreciate any help on the matter. If we aren't able to resolve we will be asking for a refund and moving on with a different vendor
Thank you.
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a year ago
Suite Version 7.12.6 with Outlook Plugin verison 4.0.1
a year ago
Hi Ron,
There isn't currently a feature to archive an email upon creation, however, auto-archiving emails can achieve the same functionality.
To enable auto archiving please follow these instructions here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/auto-archive-functionality
We will add your suggestion to our feature request list and will hopefully add this in a future release.
Regards, The Outlook Plugin Team
a year ago
Hello,
Okay, we've tried setting up the auto-archive feature, but when trying to add users the outlook sync is already checked but we get no folder options to select in the synced folders. as well as duplicating the outlook sync folders tab please see the screenshot attached. Appreciate any help on the matter.
a year ago
a year ago
a year ago
Hi Ron,
Thank you for sending over those screenshots.
We can see that you have 2 Outlook Tabs on your Profile page from the screenshots, could you clarify if the synced folders list is there on the other Outlook Sync Settings tab?
If there is still no list in the Synced Folders, could you please check the console or the SuiteCRM.log file for any errors? If you see anything that might be of relevance to this issue could you please send them to us via our email? - outlook[at]salesagility.com
Regards, The Outlook Plugin Team
a year ago
have sent an email to the support email please respond.
a year ago
Hello,
sent an email again pertaining to the issue we are having. after re-installing the plugin and starting from scratch. we now do not see the outlook sync settings at all in the user settings tab. Appreciate any help on the matter or alternatives
a year ago
Hi Ron,
Could you please try the following steps?
Please let us know if this issue still persists after the steps above.
Thanks, The Outlook Plugin Team
a year ago
Hi Ron,
The new version of the Outlook Plugin is now available, version 4.0.3! This new version should fix your issue.
Please download the newest version from the store and follow the instructions on the release notes.
Release Notes - https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/release-notes
Thanks, The Outlook Plugin Team