Official SuiteCRM Outlook Plugin

by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#448 - Sync does not work

Closed Installation created by cbacchi 7 years ago

I just installed your product and everything went well, but nothing synchronized, not the calendar or even the contacts. I have activated the following logs:

SuiteCRM Outlook Add-In v3.0.5.0 in Outlook version 16.0.0.8201 Auto-archiving: off

Logging level: Debug

2017-06-23 16:42:47,688 | VSTA_Main | DEBUG | Adding event handlers for folder Contatti 2017-06-23 16:42:48,979 | VSTA_Main | DEBUG | Adding event handlers for folder Attività 2017-06-23 16:42:48,985 | VSTA_Main | DEBUG | Adding event handlers for folder Calendario 2017-06-23 16:42:49,342 | Background | DEBUG | RestService.CreateGetResuest: sending 'https://store.suitecrm.com/api/v1/key/validate?public_key=removedbyme' 2017-06-23 16:42:50,364 | Background | INFO | LicenceValidationHelper.InterpretStatusCode: status code OK, returning True 2017-06-23 16:42:50,364 | Background | INFO | LicenceValidationHelper.Validate: returning True 2017-06-23 16:42:50,364 | Background | INFO | Licence verified... 2017-06-23 16:42:50,759 | Background | INFO | Authentication succeeded... 2017-06-23 16:42:50,759 | Background | INFO | Starting normal operations. 2017-06-23 16:42:50,761 | Background | DEBUG | Starting thread Daemon 2017-06-23 16:42:50,790 | Background | DEBUG | Starting thread AS 2017-06-23 16:42:50,791 | Background | DEBUG | Starting thread CS 2017-06-23 16:42:50,791 | Background | DEBUG | Starting thread TS 2017-06-23 16:42:50,792 | AS | DEBUG | AppointmentSyncing SynchroniseAll starting 2017-06-23 16:42:50,792 | CS | DEBUG | ContactSyncing SynchroniseAll starting 2017-06-23 16:42:50,792 | Background | DEBUG | Starting thread EM 2017-06-23 16:42:50,792 | TS | DEBUG | TaskSyncing SynchroniseAll starting 2017-06-23 16:42:50,796 | EM | DEBUG | Auto-Archive iteration started 2017-06-23 16:42:50,801 | CS | DEBUG | Permissions cache miss 2017-06-23 16:42:50,801 | AS | DEBUG | Permissions cache miss 2017-06-23 16:42:50,801 | TS | DEBUG | Permissions cache miss 2017-06-23 16:42:51,379 | CS | WARN | Cannot detect access Contacts/export 2017-06-23 16:42:51,379 | CS | DEBUG | ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied 2017-06-23 16:42:51,379 | CS | DEBUG | ContactSyncing SynchroniseAll completed 2017-06-23 16:42:51,548 | TS | WARN | Cannot detect access Tasks/export 2017-06-23 16:42:51,548 | TS | DEBUG | TaskSyncing.SynchroniseAll not synchronising Tasks because export access is denied 2017-06-23 16:42:51,548 | TS | DEBUG | TaskSyncing SynchroniseAll completed 2017-06-23 16:42:51,634 | AS | WARN | Cannot detect access Meetings/export 2017-06-23 16:42:51,634 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied 2017-06-23 16:42:51,634 | AS | DEBUG | Permissions cache miss 2017-06-23 16:42:51,634 | AS | WARN | Cannot detect access Calls/export 2017-06-23 16:42:51,634 | AS | DEBUG | AppointmentSyncing.SynchroniseAll: not synchronising Calls because export access is denied 2017-06-23 16:42:51,634 | AS | DEBUG | AppointmentSyncing SynchroniseAll completed 2017-06-23 16:42:53,609 | EM | DEBUG | Auto-Archive iteration completed 2017-06-23 16:43:20,779 | 7 | WARN | Anonymous thread 7 running as 'Daemon'. 2017-06-23 16:43:20,779 | 7 | INFO | About to perform FetchEmailCategoriesAction.

best regards Claudio

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 years ago

    Hi cbacch,

    Is it possible if we could ask you to send your SuiteCRM logs at level "Fatal" to our support email address outlook[at]salesagility[dot]com referencing this Ticket #448. Thanks.

    • SuiteCRM Outlook Plugin Team

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 years ago

    Hi cbacch,

    Looking to progress this issue but we still require SuiteCRM logs at level "Fatal". It would be much appreciated if you were able to send this to us at our support email outlook[at]salesagility[dot]com referencing this Ticket #448. Thanks.

    • SuiteCRM Outlook Plugin Team

  3. Simon_Brooke member avatar

    Simon_Brooke

    7 years ago

    This turned out to be an internationalisation issue and is resolved in version 3.0.9. Please install this new version and I'm confident you'll find the problem is fixed.

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  • 7.10.10 to 8.6.1
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