by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#3952 - Unable to install V4 SuiteCRM plugin - No Valid key + an unknown error has occured,......

Closed Installation created by itdrift 3 years ago

When setting up the plugin on the server Step 5 in installation guide - when typing in license , and clicking Validate - nothing happens When selecting a user - error message "No valid key found" is shown

If I download the Manifest.xml and continue.. When setting up the user trough Outlook.office.com - the setup reports "An unknown error has occurred, please check input and try again"

I really need help with this !

  1. eferrell member avatar

    eferrell

    3 years ago

    I get this same issue. Trying to use the trial to see if the purchase is worth it, so far no luck.

  2. eferrell member avatar

    eferrell

    3 years ago

    In the suitecrm.log file I see "SuiteStoreAPI call(): HTTP Request failed: Array". I'm checking with my IT team to see if we're blocking the connection. I'll report back on my findings.

  3. eferrell member avatar

    eferrell

    3 years ago

    Something is wrong with SuiteCRM code that calls this store API. I can hit that URL directly on the same web server and I get a validated = true response back, but if I press the Validate button in the SuiteCRM UI I see a failed response.

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi there,

    Could you please confirm if this issue you are having still exists?

    Regards, Cameron

    • itdrift member avatar

      itdrift

      2 years ago

      It is, but we changed to another plugin vendor, and 'fixed' the problem that way.

      /Bo

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