Official SuiteCRM Outlook Plugin

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#3805 - SuiteCRM outlook plugin Authentication Error

Closed Installation created by ambit 3 years ago

Hi Team,

We have installed “SuiteCRM-Outlook-Plugin_4.0.0” on our local instance but getting network error please find attached snap. Please note that same issue we have raised before that but still issue is pending so we would like to request you please look into this on priority.

Please refer old support case number & Subject "#3259 - Unable to load Authentication/Archiving window"

ambit
3 years ago

Hi Team,

When we can expect the response on this ticket?

Regards, Ambit Support

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SuiteCRM Provider Affiliate
3 years ago

Hi a network error would suggest that outlook can hit your CRM or there is a configuration issue

if possible can you send us (via email and referencing this ticket number #3805) the manifest file generated in your CRM to help us assess what is going on?

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- info121
  3 years ago
  
  Hi SuiteCRM
  
  Can we get help on our tickets please? It's been over a month with no response and we can't get the plugin working as intended. (Ticket number #3742 and #3782)
  
  reply
ambit
3 years ago

Hi Team,

Waiting for your reply. Please take this on priority.

Regards, Ambit Support

reply
- SuiteCRM Provider Affiliate
  3 years ago
  
  we have replied twice via email,we assume the email are being blocked or going into your spam folder on your end if you have not received them?
  
  reply
- ambit
  3 years ago
  
  Hi Team,
  
  We have set you manifest file through email id "[email protected]". Please note that we have not yet received any email on "[email protected]" & "[email protected]" or reply on our last comment.
  
  Please take this on priority we are looking forward for your response.
  
  please note on portal there is no provision to send an attachment.
  
  Thanks, Ambit
  
  reply
SuiteCRM Provider Affiliate
3 years ago

multiple email have been sent to the email your listed

but here is the message:-

Looking at the manifest it using what appear to be an invalid local address as the URL for the CRM, this is likely what is configured in config.php file on your CRM and hence this will be what it will be using in the generated manifest for the plugin for it to connect to the CRM

as this appear to be what could be a local IP address, and if that IP address is not accessible on the machine where outlook is being used, then this is likely the reason why you are getting the error you are.

It maybe that you need to update the configured URL in your CRM to be an external facing one, then regenerate the manifest. Otherwise, if you have a special setup you may need to look at setting it up slightly differently, if this is the case please provide some more information on your setup.

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ambit
3 years ago

Hi Team,

Thanks for the update. We will check this settings and let you know the result.

Regards, Ambit Support

reply
joseoutonbouzas
2 years ago

Hi, any news?

reply
SuiteCRM Provider Affiliate
2 years ago

Hi there,

Could you please install the latest version of the Outlook Plug-in and please let us know if this issue still persists?

Regards, Outlook Plug-in Team

reply

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.

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Official SuiteCRM Outlook Plugin

#3805 - SuiteCRM outlook plugin Authentication Error

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