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Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#2175 - Prefilled e-mail in manual archiving

Closed General Question created by diligent technology & business consulting GmbH 5 years ago

Hi there,

we've got a client with this plugin in use who stumbled upon a recent change or possibly also a bug regarding the manual email archiving.

When selecting e-mails to archive, previously the prefilled e-mail within the searcharea was the recipient's e-mail address. Recently the automatic suggestion is the e-mail address of the sender instead though.

Was there a change in the plugin or is there a setting to decide which e-mail address to look for upon entering the manual archiving window? We couldn't find anything regarding this in the userguide.

Thanks a lot and kind regards.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi there,

    Thank you for reporting this issue, It has been replicated and raised as a bug with our developers who will continue to investigate further. I will update you when i have more information.

    SuiteCRM Outlook Plugin Team

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi there,

    SuiteCRM Outlook Plugin has now been updated to version 3.0.22.0. We were unable to replicate this issue in the new version of the plugin. Could you please install the new update and test to ensure your issue has been resolved.

    SuiteCRM Outlook Plugin Team

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi there,

    This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

    SuiteCRM Outlook Plugin Team

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