Thank you for reaching out. Please share your order number so we can verify your purchase.
To debug the issue, kindly clear your browser cache, and then go to Admin - Repair and run Quick Repair and Rebuild as well as Rebuild JS Grouping Files.
Recheck the Major Dependencies and if there is a cross mark next to it, kindly email us at [email protected] with your SuiteCRM version so we can guide you in detail.
Thank you for providing us with the information. We would like to schedule a call to go over the issue with you. Or, if it suits you, please provide us with backend access to your CRM, and we can look into it for you.
In the meantime, please check that the permissions on your CRM are correct. Please see this link for details.
Navigate to the SuiteCRM directory using command 'cd'
Run the commands, chmod -R 755 .
chown -R user:user .
chmod -R 775 cache custom modules themes data upload config_override.php
Navigate to Api/V8/OAuth2 folder cd Api/V8/OAuth2
Check if two files private.key and public.key are present in that folder.
7.1. If yes, run the command, chmod 600 private.key public.key .
7.2. If not, run the following commands:
We have investigated things and found that your instance is returning not found error whenever we try to log in with your CRM from addon. We tried the same on Postman, but the login request still fails. There seems to be some issue on your SuiteCRM side that includes permissions or accessibility issues.
We can further investigate the possible root causes if you can share your hosting provider(server) credentials, or we can schedule a call over which we would like to look into your SuiteCRM file system and try to fix the issue.
We're sorry that you are facing difficulties using Wild Berries Theme. In order to know when the issue occurs, we need you to do the following:
Install our theme, verify the license, and then go to Admin - Themes. Here:
1. Check "enabled" for Wild Berries Theme.
2. Make it default theme.
3. Disable SuiteP theme by unchecking the box.
4. Save and reload the page.
We would advise you to try the plugin on a staging environment first, so the live instance is not disturbed in case of any issues.
If you follow these steps, and the problem is still there, please let us know. It would be helpful if you could also confirm whether your SuiteCRM is self-hosted or an on-demand instance.
We are committed to serving you and look forward to your response.
We prefer it to be an admin profile as it allows us to fully access the functionality of our plugin to understand the issue. Your data security and confidentiality will be ensured. Please share the logs and credentials on our support email: [email protected]
From your example, "https://DOMAIN>COM/" should be enough for the login process. However, if it is still causing errors, please make sure you have run the compatibility checks on the SuiteCRM side, and all checks have passed without any errors. If the compatibility checks have been done correctly, could you please provide us with the SuiteCRM error logs and the test user login credentials? This information will be helpful for us to investigate the issue and find a solution.
We are committed to serving you and look forward to your response.
Thank you for reaching out. We are planning an "Enable Custom and other modules" feature from where you would be able to enable any desired module to use with CRM Assistant for Gmail™. We are aiming to release that in the upcoming few months.
Thread Archiving is something we have taken into consideration, but we cannot tell you much about its implementation yet. However, we will keep you posted on any developments.
Please reach out to us at [email protected] if you have any more questions about CRM Assistant for Gmail™.
