jon2 does not have any add-ons for sale.

• Uninstalling sugarchimp - instance not removed

  Support April 28th, 2020 @ 8:45 am
  

  I have not applied any code changes. But, for 3 weeks it has been okay, until I did a Sugarchimp health check. Then it went into a spin and I needed to restart web services to bring suitecrm back. The above problem re-emerged and I needed to apply my fix (for which I have a saved mysql query) to fix it.

  View Comment
  
  
• Uninstalling sugarchimp - instance not removed

  Support April 6th, 2020 @ 4:02 pm
  

  Thanks for responding quickly. Error message:

  [Mon Apr 06 12:31:29 2020] [error] [86.27.25.141] [pid 17491] sapi_apache2.c(351): [client 10.0.12.240:52630] PHP Fatal error:  Uncaught ArgumentCountError: Too few arguments to function SugarOutfitters_API::call(), 3 passed in /var/www/html/modules/SugarChimp/license/OutfittersLicense.php on line 202 and exactly 5 expected in /var/www/html/modules/rls_Reports/license/OutfittersLicense.php:652\nStack trace:\n#0 /var/www/html/modules/SugarChimp/license/OutfittersLicense.php(202): SugarOutfitters_API::call('SugarChimp', 'key/validate', Array)\n#1 /var/www/html/modules/SugarChimp/license/OutfittersLicense.php(300): SugarChimpOutfittersLicense::doValidate('SugarChimp')\n#2 /var/www/html/modules/SugarChimp/includes/classes/SugarChimp/Helper.php(2463): SugarChimpOutfittersLicense::get_current_plan('SugarChimp')\n#3 /var/www/html/modules/SugarChimp/includes/classes/SugarChimp/FieldMap.php(2062): SugarChimp_Helper::get_current_plan()\n#4 /var/www/html/modules/SugarChimp/includes/classes/SugarChimp/LogicHook.php(205): SugarChimp_FieldMap::is_related_field_mapping_supported()\n#5 /var/www/html/include/utils/LogicHook.php(272): SugarChimp_LogicHook->Re in /var/www/html/modules/rls_Reports/license/OutfittersLicense.php on line 652
  

  I have found a temporary fix, it goes away if I update our suitecrm database config table, SugarOutfitters : SugarChimp : value from a saved copy of the database. This fools the system to thinking that sugarchimp is still licensed. This will last until it next checks (and I think it does this weekly).

  View Comment
  
  
• Uninstalling sugarchimp - instance not removed

  Support April 6th, 2020 @ 11:40 am
  

  Please can you say what actions were taken?

  I am having the same issue. We cancelled our subscription and now this is producing fatal errors that show in the logs and is affecting other services (we cannot save adv_reports now).

  I am really unhappy that you have coded such offensive errors into your module, these should never ever result in fatal errors or affect other services because we have chosen not to use your services any more.

  View Comment
  
  

jon2 has not rated any add-ons.

jon2 has not verified any add-ons.

jon2 has not created any Wanted Add-ons.